Support reference

Questions before using Synaty.

These answers describe how the current website, loader contract, admin console, reseller portal, and customer dashboard are intended to behave.

How do I receive my product after purchase?

Your license key controls the products returned by the server. After authentication, the loader and dashboard only show products attached to that key.

What happens if I change PC hardware?

Loader login can bind the key to a HWID. If hardware changes create a mismatch, support can review the bound HWID and auth history from the admin console.

Can a reseller generate keys?

Yes. Resellers receive a separate login and credit balance. Each generated customer key consumes one credit and stays marked with that reseller username.

Can keys be deleted?

Admins can delete a license key from the operations console. Deleting a key also removes its HWID binding.

Where are auth errors visible?

The admin page shows recent loader, web, admin, and reseller events with channel, status, key/user, HWID, IP, and reason.

Is Lua Menu always visible?

No. Lua Menu is intended to appear only when the license/product response says that product is enabled.

Can admins and resellers change passwords?

Yes. Both portals include password-change forms that require the current password and an 8-character minimum new password.

What still needs payment integration?

The current reseller system uses manual admin-assigned credits. Automatic reseller credit purchase can be added later through a payment provider.